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If your question isn't answered here,
please contact
here. |
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Q: How do I order? |
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A: You can order on
line using our secure server or call 865-583-0908. We don't use voice
mail (on general principle) so please ask for an "Internet sales
consultant"
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Q: How are the products shipped and how
long to receive them? |
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A: All prices include
shipment in the 48 states. We use Air Freight. Shipping includes
delivery to your residence but not carrying the products into your home.
If you wish inside delivery expect to pay between $50-150 additional.
Please call for exact quotes.
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Q: What if I have freight damage? |
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A: When your products
arrive by a trucking company, you must inspect the contents at the time
of delivery. You must note on the bill of lading that you'll sign, that
the product arrived damaged. Failure to follow these steps could negate
your freight claim. Of course we will help with these claims to the best
of our ability. Our shipping cartons are specially designed for the
rigors of cross country shipping. That means the chance of damage is
minimal. If you do have a problem, we will diligently work until the
problem is solved.
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Q: What are your warranties and how do you
service me? |
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A: All of our
products have a "no hassle" guarantee. That means any product purchased
from Arnwine's has the full support of each manufacturer. We are an
authorized dealer for each of our products and in most cases have had
long term relationships with them. Our suppliers value our business and
work with us on your behalf to satisfy any warranty claims.
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Q: Can you ship Internationally? |
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A: Sorry, we only
ship within the United States.
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Q: Can you send swatches of the materials? |
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A: Yes, we can send
swatches Please contact us at 865-583-0908 or
sales@arnwines.com.
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Q: What is your privacy policy? |
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A: Your
communications are secure. We share only that information necessary to
fulfill your order. Your personal information and communications will
not be sold or knowingly used by any other entity.
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Q: Will my credit card be billed as soon
as I submit my order? |
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A: No, your card will
not be billed until we confirm pricing and availability.
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Q: What is your return policy? |
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A: You may return
product for a refund (less actual shipping charges) within 30 days.
Original packing cartons are required as is a return authorization
number. You must call for this number. No returns will be accepted
without an authorization number. All items are subject to a 15%
restocking fee. Orders that are canceled after shipment are subject to
all freight charges and a 15% restocking fee.
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Q: Can I check the status of my order? |
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A: When you place an
order, you will receive a link in your e-mail invoice that will
automatically take you to the status of your order. To use the link,
either click on it or copy and paste it into the address area of your
browser. If your order ships via UPS, FedEx or Roadway, you will be able
to track it to your door. Another way to track your order is to click
the "My Account" link at the top of the screen and follow the
instructions there. All you will need is the email address & password
you used for placing your order.
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Q: What are your store hours? |
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A: Our store hours
are as follows:
- Sunday: 1:00PM - 5:00PM EST
- Monday: 10:00AM - 7:00PM EST
- Tuesday: 10:00AM - 6:00PM EST
- Wednesday: 10:00AM - 6:00PM EST
- Thursday: 10:00AM - 7:00PM EST
- Friday: 10:00AM - 6:00PM EST
- Saturday: 10:00AM - 6:00PM EST
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